Crickax Privacy Policy – Your Data Is Completely Safe With Us

1Introduction & Purpose

Crickax.bet ("crickax", "we", "us") is an internationally licensed online betting and gaming platform. We understand the value of your personal information, which is why this privacy policy is designed to give you full transparency into how we handle your data.

This Privacy Policy applies to the crickax.bet website, mobile app, and all associated services. By using our platform, you agree to the terms of this policy. If you do not agree with any part of it, please discontinue use of our services.

We comply with international data protection laws (including GDPR) and uphold the highest standards to protect the personal information of users in Bangladesh.

2What Information We Collect

Crickax collects two types of data: information you provide directly, and information collected automatically while you use the platform.

3How Your Information Is Used

Crickax uses your personal data only for specific, legitimate purposes. We never use your information beyond what is necessary.

• Account Management: For registration, login, profile updates, and password resets.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Financial Transactions: For processing deposits, approving withdrawals, and verifying transactions.
• Improving Service Quality: To personalize your experience and develop new features.
• Customer Support: To resolve your issues and answer your questions.
• Marketing (with consent): To send promotions, offers, and news – but only with your consent.
• Responsible Gaming: To detect signs of addiction and provide timely alerts.
• Legal Compliance: For regulatory reporting and anti-money laundering compliance.

4Data Sharing & Disclosure

Crickax never sells your personal data. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket only receive the information needed to complete a transaction.
• Identity Verification Services: Trusted third-party service providers for KYC verification.
• Legal Authorities: When required by court order, government directive, or legal obligation.
• Anti-Fraud System: Specialized services for fraud detection and prevention.
• Business Transfer: In the event of a company merger or acquisition, the new owner will be bound by this policy.

5Data Protection & Security

To keep your data safe, crickax uses industry-leading technology:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Data is stored in secure data centers with 24/7 monitoring.
• Two-Factor Verification: Two-Factor Authentication (2FA) is supported at login.
• Regular Security Audits: External security experts conduct regular audits of our systems.
• Staff Training: Only authorized employees are permitted to access personal data.
• Data Breach Response: In the event of a data breach, you will be notified within 72 hours.

6Cookies & Tracking Technology

Crickax uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help enhance your experience.

You can disable optional cookies through your browser settings. However, disabling essential cookies may cause the platform to not function properly.

7Your Privacy Rights

You have the following rights regarding your personal data:

To exercise these rights, Help Center Get in touch. We'll respond within 30 days.

8Data Retention Period

Crickax does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: Retained for as long as your account remains active.
• Financial transaction records: 5–7 years, as required by law.
• KYC documents: 5 years after account closure.
• Support conversations: 2 years.
• Cookies & Session Data: 30 days to 1 year.

After an account is closed, all personal data is securely deleted once the applicable legal retention period has expired.

9Minor Protection

Crickax strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

10Third-Party Links & Services

The crickax platform may integrate certain third-party services (such as payment gateways and live chat software). These services operate under their own privacy policies, which are outside our control.

We only work with trusted and reputable third-party services, and we have data sharing agreements in place with all of them. However, crickax is not responsible for how third parties handle data on their end.

11Policy Updates

Crickax may update this Privacy Policy from time to time. In the event of significant changes:

• A notice will be posted on the platform.
• A notice will be sent to your registered email.
• The "Last Updated" date at the top of the page will reflect the change.

12Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

Our Data Privacy Team is always ready to help you exercise your rights.